FREQUENTLY ASKED QUESTIONS
TICKETS & TIMING
IS CASH ACCEPTED?
No. Cash is not currently being accepted. We encourage you to buy admission tickets and merchandise bundles online ahead of time. Tickets may be available on site, but may only be purchased with a credit/debit card. You may purchase merchandise on-site via credit or debit card.
I CAN'T FIND MY TICKETS. WHAT DO I DO?
If you purchased tickets online, you should have received an email confirmation that includes your tickets. Please check your email, and perhaps your spam folder.
DO I NEED TO PURCHASE TICKETS ONLINE OR CAN I BUY ON-SITE?
At this time, all admission tickets for The Houston Art Car Experience By Day and The Houston Art Car Experience By Night MUST be purchased online (NOTE: any merchandise or merchandise bundles purchased online no NOT automatically include an admission ticket). Each individual must have a ticket to enter the event.
ARE TICKETS REFUNDABLE?
We are not offering refunds. The event is rain or shine.
HOW DO I GET MY TICKETS?
After you purchased your ticket, you will receive an email that includes your tickets and your unique barcode that will be scanned upon entry. You may present tickets on your smartphone, tablet or a printout upon entry. You do NOT need to print them out, however.
WHERE CAN I PURCHASE TICKETS?
WHAT IF I WANT TO BRING A LARGE GROUP?
Tickets are sold by the hour, with a 250-person cap. You may bring large groups by purchasing tickets for your group during a specific time slot. If you have a student group interested in attending, you may email us at firstname.lastname@example.org for assistance.
CAN I MAKE CHANGES TO MY TICKET?
Sorry, no. Ticket dates and time slots may not be changed once purchased. You must attend on the date and within the time slot that was purchased.
IS THERE RE-ENTRY INTO THE HOUSTON ART CAR EXPERIENCE?
No, there will be no re-entry into the event.
WE CAME WHEN THE WEATHER WASN'T IDEAL, CAN WE GET OUR MONEY BACK?
We do not offer refunds due to inclement weather. If severe weather forces us to postpone or cancel and portions of the event, you will be notified via email regarding your ticket status and provided options.
HOW LONG DOES THE HOUSTON ART CAR EXPERIENCE BY DAY TAKE?
To encourage social distancing, we are encouraging guests to limit their time on-site to 60-90 minutes from when you first enter.
SAFETY & ACCESSIBILITY
WHY ARE YOU DOING THE HOUSTON ART CAR EXPERIENCE INSTEAD OF THE HOUSTON ART CAR PARADE?
Houston is known world-wide as the mecca for Art Cars! However, due to City of Houston restrictions on public events including parades, we are unable to hold The Houston Art Car Parade as it has been for 35 years. Yet, we want to continue to showcase these incredible works of art to the public!
WHAT SORT OF SAFETY PRECAUTIONS ARE YOU TAKING?
Guest safety is our top concern. We are following all best practices and guidelines to ensure the safety of all our guests, including:
All guests are required to wear a mask while on-site.
Temperature checks and COVID-19 questionnaires will be given to all staff, volunteers, and vendors on-site prior to their shifts.
All employees and volunteers have sanitizing stations that they use after every customer transaction
Social distancing is highly encouraged when on-site
Restrooms will be cleaned and sanitized regularly.
Ticketing is limited throughout the day and night to ensure social distancing.
WILL THERE BE RESTROOMS ON SITE?
Yes, we will have public restrooms available on site that will be cleaned and sanitized hourly.
IS THERE ACCESSIBLE PARKING FOR ALL EVENTS?
Yes. Parking for Houston Art Car By Day is $5 and will be available both on-site as well as in our overflow parking lot. Please follow the signs for parking. Parking for Houston Art Car By Night VIP ticket holders is complimentary and located on-site. Parking for Houston Art Car By Night General Admission ticket holders is $5 and located in our overflow lot nearby. Please follow all signs to specific parking lots.
IS PARKING AVAILABLE FOR THE HOUSTON ART CAR EXPERIENCE BY DAY?
Yes, on-site and nearby parking will be available for the daytime hours during the Houston Art Car Experience By Day on a first-come, first-serve basis, at $5 per vehicle. Additional parking will be located off-site for $5 per vehicle, but very close to the venue.
IS PARKING AVAILABLE FOR THE HOUSTON ART CAR EXPERIENCE BY NIGHT?
Yes. General Admission ticket holders will be directed to park in an adjacent parking lot, please follow the signs on the I-45-S feeder road at the Telephone Road exit - and charged $5 per vehicle. VIP Ticket Holders will have complimentary parking available on-site and may enter through the entrance at 2334 Gulf Terminal Drive.
WILL THERE BE HANDICAP PARKING AVAILABLE?
Yes. Parking for those with disabilities will be located on-site. You may enter through the entrance at 2334 Gulf Terminal Drive.
IS THE HOUSTON ART CAR EXPERIENCE ADA ACCESSIBLE?
Yes. The entirety of the Houston Art Car Experience by Day AND The Houston Art Car Experience By Night is ADA accessible. NOTE: The events take place on a gravel parking lot, which can be challenging to those with disabilities. If you are interested in speaking with a team member about options for enjoying The Houston Art Car Experience for those with limited mobilities, please email email@example.com.
CAN I BRING A PET TO THE HOUSTON ART CAR EXPERIENCE BY DAY or THE HOUSTON ART CAR EXPERIENCE BY NIGHT?
No. We do not allow pets on site. Only service animals will be allowed.
CAN I BRING IN MY OWN FOOD AND BEVERAGE TO THE HOUSTON ART CAR EXPERIENCE BY DAY or THE HOUSTON ART CAR EXPERIENCE BY NIGHT?
No. No outside food or beverage is allowed.
WILL THERE BE FOOD AND DRINK AVAILABLE ON-SITE?
Yes! We will have an assortment of alcoholic and non-alcoholic beverages available, as well as food from a variety of food trucks and vendors.
WHAT SORT OF ATTIRE SHOULD I WEAR FOR THE HOUSTON ART CAR EXPERIENCE BY DAY?
We recommend looking at the forecast before attending and dressing for the weather. We also recommend wearing comfortable shoes as the Houston Art Car Experience by Day is designed as a walking tour.
WHAT SORT OF ATTIRE SHOULD I WEAR FOR THE HOUSTON ART CAR EXPERIENCE BY NIGHT?
Colorful! Shiny! Sparkly! Outrageous! The Houston Art Car Experience By Night is an offshoot of the annual Art Car Ball and always features some of the most elaborate, incredible costumes and outfits all year. Dress to impress!
For any media requests including interviews, features, photos and videos, please email firstname.lastname@example.org
To apply for media credentials to attend The Houston Art Car Experience By Day or The Houston Art Car Experience By Night, please CLICK HERE
If you are interested in volunteering with The Houston Art Car Experience By Day or The Houston Art Car Experience By Night, CLICK HERE
If you have any additional questions or concerns, please email us at email@example.com.